How job payments work on TradeTrustPro
Job payments on the Platform are processed by Stripe, Inc. TradeTrustPro does not store full card numbers.
When a Customer accepts a Contractor’s quote on the Platform, the Customer pays the job amount through Stripe to TradeTrustPro’s Stripe account. TradeTrustPro then transfers the money to the Contractor’s Stripe Connect account in milestones, usually four payments of 25%. TradeTrustPro keeps a 10% platform fee from each transfer.
Before a milestone transfer, the Customer is asked to confirm that the milestone is complete. If the Customer reports a problem, TradeTrustPro pauses that transfer while it reviews the issue with both parties. If the Customer does not respond within 7 days of the request, TradeTrustPro may make the transfer.
TradeTrustPro is not a bank, escrow agent, or trustee. Milestone payments are a payment schedule, not an escrow account, insurance, or a guarantee of the Contractor’s work.
Send refund requests to support@tradetrustpro.com. For amounts not yet transferred, TradeTrustPro may refund the Customer after reviewing the facts. Amounts already transferred must be resolved between the Customer and the Contractor. Customers also keep any rights they have with their card issuer.
Homeowners can subscribe to a Contractor’s maintenance plan through the Platform. Stripe charges the homeowner on the plan’s schedule, and TradeTrustPro keeps a 10% platform fee from each payment. The Contractor is responsible for performing the plan’s services. Homeowners can cancel at any time by emailing support@tradetrustpro.com, which stops future charges.
JO Master Builders & Developers Inc., doing business as TradeTrustPro Miami-Dade County, Florida Email: support@tradetrustpro.com Phone: 786-655-9178