What to do if something goes wrong
Contracts for work are between the Customer and the Contractor. TradeTrustPro is not a party to them, but we can help both sides communicate and may review complaints.
Email support@tradetrustpro.com with your name, the job or request, what happened, and any photos or documents. We aim to respond within 5 business days.
If a milestone payment has not been transferred yet, TradeTrustPro may pause it while it reviews the problem (see the Milestone Payment Terms). Customers also keep any rights they have with their card issuer.
We may suspend or remove Contractors who break our terms or the law.
You can file a complaint with the Florida Department of Business and Professional Regulation at myfloridalicense.com, contact your local building department, ask about the Florida Homeowners’ Construction Recovery Fund for eligible losses, or use the courts, including small claims court.
Florida law applies. Nothing in this policy limits rights you have under the law.
JO Master Builders & Developers Inc., doing business as TradeTrustPro Miami-Dade County, Florida Email: support@tradetrustpro.com Phone: 786-655-9178